Methodological review outlines the critical incident technique for studying clinical dilemmas in general practice, indicating that doctor anecdotes can systematically guide medical audits.
This article describes the critical incident technique and offers practical guidance on how the technique can be used to investigate dilemmas in medicine. It extols the particular virtue of this research method for general practice that it can be used to exploit the natural tendency of doctors to tell anecdotes. How the principles of the technique relate to significant event analysis, a form of medical audit, is also discussed.
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Colin Bradley (1992) studied this question.
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