Positively Channeling Workplace Anger and Anxiety

This is the authors' abstract. We don't add key points for this paper.

Emotions are powerful, free resources for businesses. Just as employee enthusiasm is essential for superior productivity, anger can be harvested for peak performance. An array of psychological and physiological tools have been described to empower employees so they may constructively handle their anger, anxiety, and stress. These tools can be used to reduce health care and workers' compensation costs while creating an effective workplace in which angry outbursts or passive aggressive behavior is rare. Methods for de-escalating angry responses have also been described. Using these techniques can help ensure a nonviolent workplace while inducing a cooperative environment for problem solving and lowering the frustrations of employees.

Constructively managing workplace anger and anxiety through psychological and physiological tools can improve workplace environment and reduce associated costs.