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In this paper we examine how the diffusion of technological innovation in the telecommunications industry influences employment levels across occupations and how a firm chooses among alternative personnel mechanisms to reach its target employment levels. We find that technological change has influenced the demand for different types of workers and has centralized office functions. The adjustment patterns to these demand changes differ by the union status, tenure, age, and gender composition of the affected occupations.
Lynch et al. (Wed,) studied this question.
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