E-government: key success factors for value discovery and realisation

As many public sector organisations are either planning for or implementing major e-government projects, there is a growing need to understand how these projects can be successfully managed for maximum realisation of their potential benefits. This paper proposes that the value of e-government needs to be managed by increasing the potential value and reducing the associated risks with public sector nuances in mind. We identify and discuss six reusable key success factors that can help maximise the e-government value by studying successful local, state and federal e-government solutions in the USA. We explain why these key success factors are appropriate for e-government initiatives in light of the specific needs of government organisations and summarise the results with a framework for e-government value discovery and realisation.