Control, Bureaucracy, and the Hospitality Industry: an Organizational Perspective

The educators and researchers in our profession must be acutely aware of the increasing sophistication and complexity of the organizations that make up the various sectors of the service industries. Whether one deals specifically with organizational behavior itself or management in general, the relationship of people, especially people working in hotels, restaurants and institutions, is not static. Thus, one way to study service industry organizations is by grafting the discipline of Organizational Behavior to the study of HRI Administration.