Legal Services industries are entering a period of major disruption caused by new legal technologies (LawTech), such as artificial intelligence (AI), Internet of Things (IoT) and Blockchain. An area already undergoing major innovation is alternative dispute resolution (Alternative Dispute Resolution (2017) Wikipedia, https://en.wikipedia.org/wiki/Alternative_dispute_resolution), especially automated online dispute resolution (Online Dispute Resolution (2017) Wikipedia, https://en. wikipedia.org/wiki/Online_dispute_resolution; Katsh, E. and Rifkin, J. ( Jossey-Bass Wiley, New Jersey).
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Barnett et al. (2017) studied this question.
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