Empathic agents to reduce user frustration: The effects of varying agent characteristics

Journal Article Empathic agents to reduce user frustration: The effects of varying agent characteristics Get access Kate Hone Kate Hone * School of Information Systems, Computing and Mathematics, Brunel University, St Johns Building, Kingston, Uxbridge UB8 3PH, UK * Tel.: +44 1895 266009; fax: +44 1895 251686. E-mail address: kate.hone@brunel.ac.uk. Search for other works by this author on: Oxford Academic Google Scholar Interacting with Computers, Volume 18, Issue 2, March 2006, Pages 227–245, https://doi.org/10.1016/j.intcom.2005.05.003 Published: 04 January 2006 Article history Received: 12 October 2004 Revision received: 05 May 2005 Accepted: 15 May 2005 Published: 04 January 2006