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Internet of Things (IoT) technologies are transforming the focus of business processes from physical products to data-driven services. The authors propose a reference process for digital transformation of the company that goes beyond traditional technology-driven approaches that solely focus on the identification, specification, and implementation of IoT solutions to also include a strategy-driven approach that takes into account complementary technologies and innovations, considers potential barriers to digital transformation, and develops suitable countermeasures.
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Pflaum et al. (2018) studied this question.
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