This study explores the effect of technology readiness on a mandatory web-based system. Using technology readiness indicators, this study sought to understand the effect of optimism on the perceived ease of use and perceived usefulness, effect of innovativeness on the perceived ease of use and perceived usefulness, the effect of discomfort on the perceived ease of use and perceived usefulness, the effect of insecurity on the perceived ease of use and perceived usefulness, and the effect of perceived ease of use and perceived usefulness towards behavior intention in using technology. This study uses 368 respondents and the responses were analyzed using Partial Least Square (PLS) approach with the help of software Smart PLS 3.2.0. The result shows interested finding, only two variables (optimism and innovativeness) were supported while the rest were rejected.
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Nugroho et al. (2017) studied this question.
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