Advocates of user-centered design and participatory design, also referred to as “work practice practitioners” include computer scientists, systems designers, software engineers, social scientists, industrial and graphic designers, marketing, sales, and service personnel. Working singly or in teams, we have been identifying and combining effective techniques and methods of: gathering data, interacting with user participants, representing activities and observations, and integrating findings with the design and construction of new technologies.
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Brun‐Cottan et al. (1995) studied this question.
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