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May 12, 2020International Journal of Production Research

Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction

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XZXinrui ZhanYMYinping MuMHManpreet Hora

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Zhan et al. (2020) studied this question.

synapsesocial.com/papers/6a0fe08db6f5ee0401600d72https://doi.org/10.1080/00207543.2020.1759837
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