David A. Waldman, The Contributions of Total Quality Management to a Theory of Work Performance, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 510-536
No takes yet. Share an insight, caveat, or question.
David A. Waldman (1994) studied this question.
Synapse has enriched one closely related paper. Consider it for comparative context: