Strategic Synergy in Halal Tourism: Cultivating Cultural Excellence through Data-Driven KPI Integration in Islamic Resort Management

This article delves into the nuances of Halal tourism, specifically emphasizing the development and application of Key Performance Indicators (KPIs) within Islamic hospitality. It integrates theoretical perspectives with empirical research to highlight the significance of customizing KPIs for management practices that align with Halal principles, thereby enhancing customer satisfaction and operational efficiency in Islamic resorts. The study explores the intersection of Islamic values with specialized KPI frameworks, evaluating how resort services are tailored to meet the expectations of Halal-focused guests. Employing a mixed-method approach, including the Delphi technique, academic analysis, and practical case studies, the research contributes to the evolving understanding of KPIs in Halal tourism. The findings offer practical insights based on real-world implementations in resorts, providing a comprehensive analysis of how KPIs effectively measure and enhance Halal-centric guest experiences.