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Existing literature has generally focused on organizational memory (OM) and workforce agility. Yet, less concentration has been devoted to the impact of workforce agility on OM. This research proposed a model that studies the impact of workforce agility on declarative OM and procedural OM. The model focused on aspects related to proactivity, adaptability, and resiliency. The study targeted the cell phone industry in Jordan. The study sample included 430 individuals involved in managerial and professional knowledge positions in mobile communications companies in Jordan. The article concluded that a proactive workforce has a significant impact on declarative OM and proactivity also improves procedural OM. Consequently, practical implications for managers, and suggested future research are presented.
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Al-Faouri et al. (2013) studied this question.
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