Background: Despite the significance of understanding the elements that influence the quality of nursing care, there has been a notable lack of empirical research conducted in this domain. Purpose: The study aims to investigate the impact of organizational commitment and leadership behavior on the quality of nursing care as perceived by registered nurses in acute healthcare settings. Methods: A cross-sectional correlational survey was carried out through the administration of self-reported questionnaires. The study included the participation of 253 registered nurses from three hospitals in Amman, Jordan. Data collection involved the use of three self-report questionnaires, the Korean Version of the SERVQUAL, the Organizational Commitment, and the Multifactor Leadership. Results: The findings indicated that Jordanian-registered nurses demonstrated a moderate level of quality in nursing care. Furthermore, the study identified a positive correlation between the quality of nursing care and factors such as age, years of experience, and monthly income. Additionally, a stepwise regression model revealed that gender, age, monthly income, years of experience, and organizational commitment collectively accounted for 23.6% of the variance in nurses’ perceptions of the quality of nursing care. Conclusion: This study emphasizes the significance of cultivating working conditions that enhance the quality of care.
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Al‐Hussami et al. (2025) studied this question.
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