Information and knowledge management in Emergency Care Units: an evaluation of Daily Huddles in emergency services

This study aimed to evaluate the impacts of implementing the Daily Huddle in emergency services from the perspective of knowledge and information management. This is a qualitative study with a descriptive and exploratory approach, in which a content analysis. Based on the findings, it was possible to list a set of empirical impacts on the 24-hour UPA routine. The Daily Huddle had a positive impact on communication between health professionals, on the evaluation and sharing of information, knowledge, and agility in problem-solving. This study showed that daily meetings improved communication, sharing of information and knowledge, and problem-solving and helped in the assessment of operational problems present in the routine of professionals at the analysed health units.