Abstract Background The Centers for Medicare and Medicaid Services have used "star" ratings to quantify the quality of health care provided by health plans. Although tasks completed in routine community pharmacy workflow contribute to "star" ratings, these ratings are not designed to show quality of care in the community pharmacy setting. Seguridad's "Choose My Pharmacy" (CMP) rating system is the first quality measurement system designed specifically for community pharmacies. Objectives This study aimed to identify barriers and facilitators to implementing CMP in community pharmacies to improve future implementation and enhance scalability. Methods Pharmacists and other pharmacy staff members at pharmacy sites that either have not used CMP or are actively using CMP participated in virtual semi-structured interviews. Interview guides were informed and developed using the Consolidated Framework for Implementation Research. Results Three barriers and 4 facilitators to scaling CMP use were identified. Barriers include a need for CMP measures to be further enhanced, CMP data collection that can be inefficient and disruptive to workflow, and unclear return on investment. Facilitators to CMP use include support of quality measures that are more appropriate for community pharmacies, CMP's potential to support novel payment contracts, data collected through CMP helps pharmacies better address community needs, and a review of the CMP report card supports process improvement efforts. Conclusion Pharmacy teams find CMP to be useful for identifying areas to improve care and a facilitator for process improvement efforts. As CMP use expands, continued evaluation of CMP on potential novel payment mechanisms and the impact on patient pharmacy preferences should be studied.
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Hettinger et al. (2025) studied this question.
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