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Background: The local communities judge their municipalities’ performance through the provision of municipal services and the treatment that they get from its officials. The challenge of governance adversely affects the delivery of municipal services. However, it appears that municipalities are failing their respective local communities. Aim: The article seeks to assess the challenges experienced by the Vhembe District Municipality regarding governance practice in the provision of municipal services. Setting: It is important for the municipality to adhere to good governance practices, which ultimately manifests through effective and efficient municipal service delivery. Methods: The article employed a mixed-method approach that comprised quantitative and qualitative research methodologies. Data were collected through closed-ended questionnaire and structured interviews. For data analysis, the article adopted statistical for quantitative data and thematic content analysis for qualitative data. Results: The article found that poor efficiency for service to be delivered, a lack of accountability, shortage of machinery and equipment, dysfunctional implementation of policy framework, poorly maintained infrastructures, a lack of responsiveness, a lack of requisite resources, incompetent service providers and poor performance appraisals for municipal officials are challenges faced by the Vhembe District Municipality in as far as municipal service provision is concerned. Conclusion: There are multiplicities of poor governance challenges that prohibit effective and efficient municipal service delivery. Contribution: As a measure to address these challenges, it is recommended that municipalities must ensure that there are improved accountability mechanisms, infrastructures should always be maintained, and municipal officials should be equipped with skills and technical know-how to effectively implement policy framework.
Mudzusi et al. (Thu,) studied this question.