The effect of a priori views on the social implications of computing: the case of office automation

Office automation impact has received considerable attention in the literature recently. Unfortunately, that which has appeared is diverse and contradictory. The relevant literature is reviewed, summarized, and placed in a framework containing three positions on office automation impact: optimism, pessimism, and relativism. The basic assumptions and empirical support for each position are noted and analyzed. It is proposed that these positions are based on a number of a priori views which guide the reporting and beliefs about technological impact.