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November 14, 2008Managing Service Quality

The nature of the service quality and satisfaction relationship

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Authors

BPBirgit Leisen PollackUniversity of Wisconsin–Oshkosh

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Birgit Leisen Pollack (2008) studied this question.

synapsesocial.com/papers/6a10fbdbacd1dbe06464c0dahttps://doi.org/10.1108/09604520810920059
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