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September 1, 2002Information Systems Research

The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach

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Authors

VMVicki McKinneyPiedmont Athens RegionalKYKanghyun YoonUniversity of Central OklahomaFZFatemeh ZahediMarquette University

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Cite This Study

McKinney et al. (2002) studied this question.

synapsesocial.com/papers/6a10fe06ed67694fb09fb673https://doi.org/10.1287/isre.13.3.296.76
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Also Consider

Synapse has enriched 4 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Convergent and discriminant validation by the multitrait-multimethod matrix.1959 · 17,289 citations
  2. 2Measuring the Customer Experience in Online Environments: A Structural Modeling Approach2000 · 3,199 citations
  3. 3A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1993 · 1,532 citations
  4. 4Measurement, Design, and Analysis: An Integrated Approach.1992 · 4,060 citations