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This editorial aims to present the papers accepted for the special issue (SI) 'Industry experiences of Artificial Intelligence (AI): benefits and challenges in operations and supply chain management.' First, we provide a brief introduction considering the relationship between AI and operations and supply chain management (OSCM) by highlighting some companies already using and practical insights. In sequence, we introduce the papers selected for the SI. The last section gives some intriguing and challenging research directions for scholars and industry practitioners by highlighting potential topics, research opportunities, and possible benefits. Through this SI, we look forward to helping industry practitioners, policy-makers, scholars, and all interested in this field to gain more knowledge about AI applications and insights in relation to OSCM.
Wamba et al. (Fri,) studied this question.