Adoption and Use of ICTs Among SMEs in Mexico

Although the adoption and use of information communication technologies (ICTs) may have led small and medium enterprises (SMEs) to become more competitive and technologically compliant over the years, few studies have addressed the organizational strategies that positively impact the use of ICTs in SMEs. The purpose of this paper is to identify these strategies. Scholarly literature databases were reviewed to provide reliable material for use in a questionnaire administered to 42 SME administrators. A five-point Likert scale was applied, and Cronbach’s alpha value was used to ensure consistency. Based on multiple regression, it was determined that strategic business planning (β=0.294), business informality (β=0.391), and organizational structure (β=0.327), were the strategic variables with the greatest impact on the use of ICTs among SMEs, with business informality having the highest effect on unit change. Additionally, 79% of pilot study results showed that similar distribution could be obtained from the population, as shown by the R2 value (0.79). It was concluded that the organizational strategies of business planning, business informality, and organizational structure positively impact the use of ICTs in SMEs. Because this investigation was a pilot study; it is recommended that future studies increase the sample size and apply the questionnaire to other economic sectors to check the consistency of the results.