Artificial Intelligence (AI)-based chatbots are considered one of the most innovative digital advancements in recent times. The public release of the AI chatbot ChatGPT (GPT-3.5) by OpenAI in November 2022 attracted massive attention with more than 100 million monthly active users. GPT-4 was released in March 2023 and is presently available for paid subscribers.
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Meyrowitsch et al. (2023) studied this question.