The impact of workplace learning on job satisfaction in small US commercial banks

Purpose This study aims to examine workplace learning and job satisfaction in small, commercial US banks. Design/methodology/approach Survey data collection with correlational procedure. Findings The study found a statistically significant relationship between the workplace learning variables and the job satisfaction variables. Research limitations/implications Furthers the linkages between the opportunities for learning in the workplace with how satisfied employees are with their jobs. Also establishes the importance of informal and incidental learning, rather than formal learning. Practical implications Emphasizes the need for managers to make learning opportunities available to enhance overall job satisfaction. In addition, helps place the need for expenditures on non‐formal learning, not just formal learning where all the money is usually spent. Originality/value Few studies have looked at the role of workplace learning in small businesses. Very few have linked workplace learning to the things that make people feel good enough about their work to stay on with a company. This study also solidifies the need to focus on something besides “training.”