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This study examined grandparents' reports of their use of three media—face-to-face, telephone, and email—in geographically separated relationships with grandchildren. Grandparents used telephone and email more frequently than face-to-face communication. There were no sex differences in frequency and satisfaction with the three media. Email use was examined in depth due to the dearth of research on its use. Grandparents who reported that they and their grandchildren were equally likely to initiate email were more satisfied with its frequency and quality than those who reported primary responsibility for email communication. Satisfaction with telephone communication predicted relational quality.
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Holladay et al. (2007) studied this question.
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