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Many e‐learning service systems fail. This is particularly true for those sponsored by joint industry/university consortia where substantial economic investments are required up‐front. This article provides an industry/university consortia reference model validated through experiences with the 8‐year‐old Teradata University Network. The reference model addresses basic and advanced sustainability capabilities that integrate partner, application, faculty, student, and e‐learning service system issues. Our validation of the reference model includes a mapping to the literature regarding recent advances in e‐learning service system infrastructures and supported capabilities. One outcome of that validation step is a comprehensive set of capability assessment questions to be used by consortia.
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Demirkan et al. (2010) studied this question.
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