A survey-based assessment of the eResearch Knowledge Centre’s support practices in the Human Sciences Research Council in Pretoria, South Africa

This study used a survey design via Google Forms to collect quantitative data from 156 HSRC staff members across three South African locations. A structured questionnaire with Likert-scale questions and open-ended prompts was used to evaluate eRKC services and potential improvements. The census approach included 16% heads, 65% researchers and 19% interns. Data were exported to Excel and analysed using SPSS, with frequency counts providing insights into service perceptions. Open-ended responses offered additional qualitative insights. The cost-effective, anonymous online method enhanced response rates and reduced bias, ensuring reliable and comprehensive data collection on eRKC’s support for the research lifecycle.