From street protest to the courts: active citizenry and lessons from the Makana case study

Building capabilities appears as key to retooling the state for higher quality and levels of performance. As is clear from the Auditor Generals reports over the last few years, at the local government level capacity deficiencies are largely due to the absence of technical skills and execution failures (AGSA, 2013; AGSA, 2018). Skills shortages are in key areas such as project management, procurement and contract management, as well as financial management. Vacancies existing in key management positions, as well as a lack of skill at the required level for management were noted in particular (AGSA, 2013). The ability to execute mandates and deliver services to communities is also weak(Qobo, 2020). This case study explores the challenges of service delivery as well as allegations of corruption and maladministration,and how residents of Makana have used their voices to demand services from the municipality.