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May 24, 20260 citationsOpen Access

Insights from public sector human resource practitioners on human resource management and development: enhancing service delivery and professionalisation in South Africa's infrastructure and frontline departments

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HCHuman Sciences Research Council

Key Points

  • The primary aim is to assess existing and required critical skills in South Africa's infrastructure and frontline departments.
  • Conducted a skills audit survey with Human Resource officials and expert informants
  • Focused on infrastructure and frontline service delivery departments
  • Addressed training needs based on identified gaps
  • Identified critical skills shortages affecting service delivery
  • Determined specific training needs to enhance professionalisation
  • Gaps highlighted emphasize the importance of targeted skill development

Abstract

This report presents findings from a skills audit survey conducted with Human Resource officials and expert informants across South Africa's infrastructure and frontline service delivery departments. Commissioned in response to the 2023 State of the Nation Address, the study assessed existing and required critical skills while determining training needs to address identified gaps.

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Cite This Study

Human Sciences Research Council (2026) studied this question.

synapsesocial.com/papers/6a12966a48a0ea1665673329https://doi.org/10.14749/32359233
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Human resource management skills audit and training needs assessment report2026
  2. 2Human resources development review 2003: education, employment and skills in South Africa2026
  3. 3An overview of South African human resources development2026
  4. 4Expanded Public Works Programme (EPWP) skills audit and training needs assessment report2026
  5. 5Corporate Services skills audit and training needs assessment report2026