Civicness and Civility: Their Meanings for Social Services

Civicness and civility are discussed as intertwined notions. To the degree they flourish, societies can be seen as civil societies. Providing some reflection on them may make a difference to the usual civil society and third sector debates. These concepts are not based on or confined to a specific sector like the third sector; basically all social sectors can contribute to and be marked by them, depending on their constellations and interplay. Therefore, a mediating public sphere and democratic governance have a key role to play. However, beyond an overlapping consensus, civicness and civility can mean different things and the dominant meanings change over time. This is discussed with respect to changing discourses on welfare as they have crystallized in the field of social services. Despite the contested meanings of civility and civicness shown here, introducing these points of reference could help to enrich concerns with the quality and overall designs of personal services in a civil society.