A structured literature review on the interplay between emerging technologies and COVID-19 – insights and directions to operations fields

In recent years, emerging technologies have gained popularity and being implemented in different fields. Thus, critical leading-edge technologies such as artificial intelligence and other related technologies (blockchain, simulation, 3d printing, etc.) are transforming the operations and other traditional fields and proving their value in fighting against unprecedented COVID-19 pandemic outbreaks. However, due to this relation's novelty, little is known about the interplay between emerging technologies and COVID-19 and its implications to operations-related fields. In this vein, we mapped the extant literature on this integration by a structured literature review approach and found essential outcomes. In addition to the literature mapping, this paper's main contributions were identifying literature scarcity on this hot topic by operations-related fields; consequently, our paper emphasizes an urgent call to action. Also, we present a novel framework considering the primary emerging technologies and the operations processes concerning this pandemic outbreak. Also, we provided an exciting research agenda and four propositions derived from the framework, which are collated to operations processes angle. Thus, scholars and practitioners have the opportunity to adapt and advance the framework and empirically investigate and validate the propositions for this and other highly disruptive crisis.