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The present article aims at exploring the concept of ill-being by setting a typology of tourism experiences and the associated forms of ill-being. A qualitative study was conducted on 31 French-speaking tourists. It reveals different types of tourism experiences (commercial/non-commercial) and forms of participation (interaction/active participation). Several types of ill-being have been identified. Managerial recommendations are provided to tourism professionals on how to improve the experiences of their customers according to each type of ill-being.
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Abbes et al. (2019) studied this question.
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