The role of technologies in cultural mediation in museums: an Actor-Network Theory view applied in France

This paper examines how museum professionals perceive the role played by Information and Communication Technology (ICT) in their institutions. We conceptualise the interaction between museum professionals, works of art, the public and ICT in terms of a mediation process, which we define and discuss from an Actor-Network Theory (ANT) perspective. Using a qualitative research approach, we examine the different components of this process within four major museums in France. Our results indicate that two kinds of ICT-supported mediation types emerge: visitor-oriented (entertaining and customised) and curator-oriented (scientific and content-driven), and that the pre-supposed positive impact of ICT on the professional practices of museums seems controversial. Keywords: Information and Communication Technology (ICT)mediationActor-Network Theorymuseums and ICTdigital heritagemuseum visitor experiencecuratorial authority Notes 1. 'Interessement' as defined by Callon means investment or engagement of the parties. However, to be faithful to the vocabulary specific to ANT, we prefer to keep using Callon's term 'Interessement'. 2. As defined by Callon, a 'controversy' is not always a conflict situation between the parties and can refer to a dialogue, a conversation or the search for a compromise.