Modeling User Experience and Post-Occupancy Satisfaction in Government-Sponsored Housing Projects

This investigates user experience and post-occupancy satisfaction in government-sponsored housing projects, with the aim of identifying design, operational, and social factors that influence residents’ quality of life. In many rapidly urbanizing regions, particularly in developing countries, government-led housing initiatives have focused primarily on increasing housing supply, often overlooking the experiential and functional needs of occupants. Post-occupancy evaluations (POEs) provide a systematic approach to assessing how built environments perform in real-world conditions, capturing residents’ perceptions of spatial adequacy, environmental comfort, accessibility, and overall satisfaction. This employs a mixed-methods approach, integrating quantitative surveys and qualitative interviews with residents across selected government housing estates. Key variables examined include spatial layout, building quality, maintenance services, infrastructure provision, community amenities, and social cohesion. The study also explores correlations between residents’ socio-demographic profiles and satisfaction levels, highlighting the role of individual expectations, household composition, and income in shaping user experience. Findings indicate that while structural quality and basic amenities are critical determinants of satisfaction, factors such as effective maintenance, community engagement, and adaptability of housing units significantly influence long-term user experience. This emphasizes the importance of incorporating post-occupancy feedback into housing design, planning, and management processes, advocating for user-centered approaches that balance technical, functional, and social considerations. By modeling user experience and satisfaction outcomes, policymakers and housing practitioners can better prioritize interventions, optimize design decisions, and enhance the sustainability, usability, and social relevance of government-sponsored housing programs.