Voice search offers users with a new search experience: instead of typing, users can vocalize their search queries. However, due to voice input errors (such as speech recognition errors and improper system interruptions), users need to frequently reformulate queries to handle the incorrectly recognized queries. We conducted user experiments with native English speakers on their query reformulation behaviors in voice search and found that users often reformulate queries with both lexical and phonetic changes to previous queries. In this paper, we first characterize and analyze typical voice input errors in voice search and users' corresponding reformulation strategies. Then, we evaluate the impacts of typical voice input errors on users' search progress and the effectiveness of different reformulation strategies on handling these errors. This study provides a clearer picture on how to further improve current voice search systems.
No takes yet. Share an insight, caveat, or question.
Jiang et al. (2013) studied this question.
Synapse has enriched 3 closely related papers on similar clinical questions. Consider them for comparative context: