Service delivery challenges in Nyanga: City of Cape Town officials and residents in dialogue

Key Points

• The aim is to explore the contributing factors to conflicts in service delivery between residents and city officials in Cape Town.
• Facilitated dialogue sessions between city officials and residents from marginalised areas
• Conducted a research project by HSRC researchers to gather insights
• Analyzed the interactions to identify key challenges
• Identified poor communication as a major factor contributing to conflict
• Noted a lack of understanding of city processes among residents and officials
• Emphasized the need for better engagement strategies to improve service delivery