Explaining the Race Gap in Satisfaction with Urban Services

Although racial differences in satisfaction with urban services have been observed for decades, perhaps the most consistent finding in the literature on citizen satisfaction and urban service delivery, little systematic effort has been directed at explaining this gap. Using two years of survey data from New York City, the authors find that socioeconomic status (SES) and neighborhood of residence explain only a small part of the gap in satisfaction across a range of urban services. Residents’ trust of government appears to account for a fairly large proportion of the race gap. Still, significant differences in satisfaction remain between Whites, Blacks, and Hispanics for a number of services even after controlling for SES, neighborhood, and trust.