Lifelong learning and the library connection: a perceptual model for tertiary library customer education

‘Lifelong learning and library connection’ as a possible model for tertiary library customer education examines the literature and the transitional skill and ability expectations of a cohort of undergraduate students to propose a ‘perceptual model’ of lifelong learning as an alternative to behavioral and relational models which are more experientially—or practice-based. The hypothesis was that the individual perceptions of students would mirror personal reality; that what they believe they can predict they will pursue. Therefore a perceptual model can facilitate lifelong learning through education approaches geared to the sequential levels of skills needed by particular student (customer) groups.