A comparison of self‐report and performance data in assessing speaking and listening competence

This is the authors' abstract. We don't add key points for this paper.

Much of the research on communication competence relies on self‐report data. This study compared self‐report data to ratings of competence in actual performance. No relationship was found between persons’ self‐evaluations as interpersonal communicators, public speakers, or listeners and their observed ability to perform in these three communication areas. The argument was made for considering observed performance data as more valid than self‐report data. When the latter are used, caution is advised in drawing conclusions.