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Abstract: In today's technological era, chatbots not only mimic human conversation but can also perform sophisticated jobs like purchasing theatre tickets. RASA is a free and open-source programme that may be used to run various versions of the NLU and DIET models. It has the capacity for natural language processing, reinforcement learning, and API/database integration. nervous system. This project incorporates a number of rasa's fundamental principles to allow for user interaction in its execution of tasks. Using the Rasa platform, we developed a chatbot specifically for universities. You can use this chatbot to obtain student information, view grades, and verify attendance. By integrating with Telegram, users no longer need to download and run a separate programme to use this bot. This method is far more interesting than the standard web page
Bhutada et al. (2023) studied this question.