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August 21, 2009International Journal of Contemporary Hospitality Management

Outcomes of customer verbal aggression among hotel employees

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Authors

OKOsman M. KaratepeKyung Hee UniversityİYİlkay YorganciEastern Mediterranean UniversityMHMine HaktanirEastern Mediterranean University

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Karatepe et al. (2009) studied this question.

synapsesocial.com/papers/6a15bcc8a2352da34782d90ahttps://doi.org/10.1108/09596110910975972
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