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ABSTRACT In this study, we extend the decomposed theory of planned behavior (DTPB) by incorporating trust and examining its impact on an individual's intention to adopt Internet banking. A majority of the technology adoption research has been completed in developed countries such as the U.S. Overall, the results indicate that the proposed model provides a good understanding of factors that influence the intention to use Internet banking. From a theoretical perspective, the findings help further our understanding of the constructs that impact technology adoption in an under researched area: developing countries. It also confirms the multidimensionality of trust and its role in the adoption of Internet banking. From a practical perspective, the findings can help banks who wish to offer Internet banking services make informed decisions about what actions they can take to increase their chances of success.
Nor et al. (Mon,) studied this question.