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Purpose This paper introduces the special issue on service innovation management. Design/methodology/approach Provides a brief review of the papers within the issue. Findings Compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline. Originality/value The perspectives considered represents a small sample of the diversity that exists within this area.
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Allard C.R. van Riel (2005) studied this question.
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