Records Management and Knowledge Management

This Chapter uses literature review to investigate the relationship between records management and knowledge management with particular focus on how that translates into competitiveness for a business organization. The chapter further examines the role of records management in the attainment of sustainable development goals. This chapter uses the qualitative approach to address the research questions being: what relationship exists between Knowledge management (KM) and Records management (RM, what is the link between knowledge management, records management, and competitive advantage and what is the role of records Management in the attainment of Sustainable Development Goals (SDGs). The Literature review was based on knowledge management, competitive advantage, records management as well as sustainable development as search terms. Data was collected and analysed in accordance with themes derived from the identified research questions. This chapter has established that there is a symbiotic relationship between KM and RM which should be acknowledged and embraced by organization as pathways for organizations to gain competitive advantage and the achievement of SDGs.