Pygmalion at Sea: Improving the Work Effectiveness of Low Performers

This study evaluated an innovative organization development intervention that specifically focused on improving the performance of undermotivated, problem sailors on a Navy ship. The intervention consisted of three separate but integrated training tracks. Target groups were the low performers (LPs), all supervisory personnel, and a subgroup of supervisors designated to serve as counselors/mentors. An attempt was made to provide a supportive organizational environment that would reinforce any positive behavior changes among the LPs. Results indicated that the LP s showed significant improvements on both performance indices and on a number of disciplinary offenses when compared to controls. Discussion centered on potential methodological problems encountered in the evaluation as well as on theoretical frameworks for understanding the dynamics of the intervention.