Maintaining the Relevance of an Extension Data Center

The proliferation of desktop computers and powerful analytical software has not eliminated the need for an extension data center (EDC). Instead, it is the evolution of those technologies that have served as a driving force for EDC to justify its existence by taking on diversified, new, proactive roles in supporting customers on several fronts. From pure data processing and statistical analysis, EDC's role has expanded to encompass software and Web technology training, graphics and text scanning, diskette duplication, network monitoring, and Web-content management. This article discusses how a small data center managed not only to avoid obsolescence but also to grow and cope with the increasing demand for support in various areas of computer technology.