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Explores how effective listening enhances communication, decision-making, and problem-solving skills.
Most of us spend about 45 per cent of our time listening. To be effective communicators, we must be effective listeners. We remember only half of what we hear immediately after listening. We can learn by listening; it gives us time to think; it can help solve problems; it can help us make better decisions and give us self-confidence; it can help us persuade others. With conscious practice of good listening habits, the time we spend listening can be productive and creative.
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Phyllis Kemp Worden (1970) studied this question.
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