Key points are not available for this paper at this time.
Orley Ashenfelter, Janet Currie, Henry S. Farber, Matthew Spiegel, An Experimental Comparison of Dispute Rates in Alternative Arbitration Systems, Econometrica, Vol. 60, No. 6 (Nov., 1992), pp. 1407-1433
Ashenfelter et al. (Sun,) studied this question.