The use of blockchain technology to build smart cities: creating public value in Kuwait

Purpose The purpose of this study is to understand the public value of the government of Kuwait using blockchain technology to develop the capabilities of smart cities. Design/methodology/approach Research was conducted in Kuwait, where the increased use of blockchain technology has been evidenced in both the private and public sectors. A total of seven IT managers were interviewed to gauge their responses to blockchain and its use in Kuwait ministries. Findings Blockchain technology offers many benefits for the development of smart cities in Kuwait. This is a statement that received almost mutual agreement amongst all the IT managers interviewed. However, as regards wider acceptance, the majority mentioned that a framework is necessary to better articulate the public value of using blockchain in smart cities in Kuwait. Originality/value This paper develops research hypotheses and a framework for articulating the public value of blockchain technology for smart cities in Kuwait.